GOTRACKS WEST COAST (GTWC) – Terms and Conditions
General
GTWC reserves the right to modify our shuttle/transport routes if we deem the route road conditions are unsafe; weather conditions, road slips, road closures.
GTWC are not responsible for any damage, expense for any unforeseen emergency road closures, road slips, or mechanical breakdown that may impact our service. GTWC cannot be held liable for unforeseen events out of our control.
GTWC vehicles have first aid bags and fire extinguishers on board. Our services are all smoke-free.
We advise our clients to supply us with one contact mobile phone number for your group. In the event of any unforeseen road closures or unexpected delays to both parties we can contact you.
Booking and Payments
Bookings can be made via our website www.gotracks.co.nz Enquiries/Bookings page using our booking form, by email gotrackswestcoast@gmail.com or by phone 020 414 99255.
Your booking is not confirmed/secured until either the deposit or full amount is received, and a emailed or verbal confirmation has been made by GTWC to the customer.
Advance bookings; (4 weeks or more) 50% deposit is required to secure your booking dates.
Full payment is required 14 working days prior to departure, an invoice for the balance of fare will be emailed.
Payments should be made by direct debit into the account details provided on invoice. We accept international bank transfers (note: bank fees may apply).
We do not accept credit cards or cheques.
Short notice bookings; (1-4 weeks prior to departure) payment is required 'in full' to secure booking.
All prices are quoted in New Zealand currency
Road closures/alternative route: Prices are based on the Lower and Upper Buller Gorge SH6 being open. If there are unforseen road closures, an alternative route must be taken. An increase on the quoted fare will apply, as an alternative route will be used: expect up to 2 hours for detour.
No Shows & Customer Changes
No shows; if you are not at the scheduled pick-up location at the agreed time, GTWC reserves the right to leave (we have a wait time policy of 30 mins) No refund will be issued.
Customer changes; flight delays or changes to other connecting travel plans that may affect your GTWC booking, is not our responsibility. If customers require an unexpected/short notice change to dates or times, we will endeavour to accommodate you, however if we are unable to do so, a credit may be issued, no refund.
Shuttle Cancellations & Payment Refunds
Cancellations accepted in writing or by phone, from the person who made the booking.
If your booking is cancelled less than 14 days before the scheduled pick-up date, a refund (less administration fee of $20.00) or credit for future booking is at the discretion of GO Tracks West Coast (GTWC).
If travel is cancelled after full payment has been received, 14 days prior to scheduled pick up date, the deposit is not refundable.
Credits issued are non-refundable, non-transferable and are valid for 12 months from the date of issue, unless stated otherwise.
In accordance with the Consumer Guarantees Act (CGA) you’re not covered by the CGA when your transport is cancelled or delayed due to bad weather, because it’s out of the operator’s control.
Natural Disasters/Medical Pandemic Lockdowns could effect/impact your trip booking. GTWC advise all our clients to have full travel, accident and medical insurance, as a refund will not be issued due to natural disasters or national medical lock downs. (It is at the discretion of GTWC to work with you to arrange an alternative future trip date)
It is the condition of GO Tracks West Coast accepting your booking, that you have the necessary fitness and experience required for the Trail/Tracks we are transporting you to and from. If you are unable to meet the scheduled pick-up time, we notify the appropriate authorities eg: NZ Police/Search & Rescue.
